Privacy Policy

Effective October 30, 2026

New York Hair Transplant (“we”, “us” or “our”) respects your privacy. This policy explains what information we collect through nyhtransplant.com and our related online forms, how we use and protect it, and the choices you have.

Information we collect

Information you give us. When you request a consultation, call, text or email us, we may collect your name, phone number, email address, preferred appointment date and time, the treatment you are interested in, and anything you choose to tell us in a message.

Information collected automatically. Like most websites, ours uses cookies and similar technologies to collect technical information such as your browser type, device, IP address, pages visited, the website that referred you and how you interact with our pages. We use this to keep the site working, understand how it is used and measure our advertising.

Information from others. If you apply for patient financing, the financing company (for example, Cherry) may tell us whether you were approved and the amount, so we can plan your treatment. We do not receive your full credit report.

Please do not send detailed medical information through the website

Our website forms, email and text messages are meant for scheduling and general questions. Please do not include detailed medical history, diagnoses, medications, photos of yourself or other sensitive health information in a website form, email or text. We will collect what we need for your care securely during your consultation.

How we use your information

• To respond to your request, schedule and confirm consultations and send appointment reminders
• To answer your questions about our treatments, pricing and financing options
• To send information you have asked for or agreed to receive
• To operate, secure and improve our website and services
• To measure how well our website and advertising work, using information that does not identify your health condition
• To comply with the law and protect our rights, our patients and our staff

Calls, text messages and email

If you give us your phone number or email, we may contact you about your inquiry and appointments. We send marketing calls or texts using automated technology only with your consent, and consent is never a condition of any purchase or treatment. Message frequency varies, and message and data rates may apply. You can reply STOP to any text to opt out, or HELP for help, and you can unsubscribe from marketing emails using the link in any email. Text message opt-in data and consent are not shared with third parties for their own marketing.

How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only as follows:

• Service providers that help us run the practice, such as our scheduling and patient-communication system, email and text providers, website hosting and payment processors. They may use the information only to provide services to us. Where they handle protected health information, they sign a Business Associate Agreement as HIPAA requires.
• Financing partners, only when you choose to apply. Your application is governed by that company’s own privacy policy.
• Legal and safety reasons, when required by law, court order or to protect the rights, property or safety of our patients, staff or others.
• Business transfers, if the practice is sold or merged, subject to the same protections.

Cookies, analytics and advertising

We use tools such as Google Analytics and Google Ads to understand site traffic and measure whether our ads lead to consultation requests. These tools may set cookies in your browser. We configure them so that we do not send your name, contact details or health information to advertising platforms.

You can block or delete cookies in your browser settings, opt out of Google Analytics with the Google Analytics opt-out add-on, and manage Google ad personalization at adssettings.google.com. Some parts of the site may not work properly without cookies.

How we protect your information

We use administrative, technical and physical safeguards appropriate to a medical practice, including encrypted (HTTPS) connections, access controls limited to staff who need the information, and confidentiality obligations for our team and vendors. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If a breach affecting your information occurs, we will notify you as required by HIPAA and New York law.

How long we keep information

We keep inquiry information for as long as needed to respond to you and for our legitimate business records. Patient medical records are kept for the periods required by New York State law.

Your choices and rights

• You can ask us to access, correct or delete the contact information you submitted through our website, subject to any legal duty to keep records.
• You can opt out of marketing calls, texts and emails at any time, as described above.
• As a patient, you have additional rights under HIPAA, including the right to see and get a copy of your medical records, request corrections, request limits on certain uses, receive confidential communications and receive an accounting of certain disclosures. Our Notice of Privacy Practices explains how to use these rights.

To make a request, contact us using the details below. We may need to verify your identity first.

Children

Our website is not directed to children under 18, and we do not knowingly collect their information online. Treatment of a minor requires a parent or legal guardian.

Links to other websites

Our site links to other websites, such as our financing partner, review sites and social media. Their privacy practices are their own, so please review their policies.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

If you believe your health information privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.